Innovation and Experience Consulting

Innovation and Experience Consulting for Customer Impact

Work with Toptal's innovation and experience consultants to use proven methods of ideation and design thinking to create intuitive products, services, and customer experiences that will future-proof your growth and capabilities.
4.8 / 5.0 on

Based on 1553 reviews as of June 14, 2023

Basak Akcam Trotter

Team Leader

  • Basak Akcam Trotter
  • Gianluca Vaccarini
  • Hyun Kim

Featured Team of Innovation & Experience Consultants

Basak Akcam Trotter

Product Manager

Basak is a customer-focused product manager and product management director with 16 years of experience. She led large-scale transformation projects in various sectors, including telecommunications, finance, retail, government, and real estate across the globe.

Previously at


Management Experience

15+ Years

Gianluca Vaccarini


Gianluca is a highly versatile full-stack software engineer. He has helped many companies take an idea and turn it into a product that serves thousands to millions of users. He's built the software that powers Tesla's service centers for scheduling from scratch.

Previously at


Engineering Experience

6+ Years

Hyun Kim


Hyun has several years of experience designing digital products for Fortune 500 companies and startups. He loves to build intuitive, thoughtful, and beautifully crafted products for organizations.

Previously at

Bain & Company

Management Experience

9+ Years



Innovation and Experience Consulting

Toptal takes a human-centered approach to driving rapid innovation and end-to-end design thinking for industry-leading product design, services, and customer experiences. Our capabilities range from helping clients reinvent business models to innovation sprints for more efficient, digitally enabled, customer centric operations.

Customer Experience Strategy

Use CX to rapidly grow your capabilities by putting customer journeys at the center of every idea, design, and product execution.

Customer Understanding & Design

Exceed customer expectations with research and user experience design services that base business outcomes on customer understanding.

Human-Centered Ideation & Prototyping

Deploy rapid prototyping with human-centered iterative processes to design and test products with agility and precision.

Digital Innovation

Lead your industry by adopting the latest modern digital tools to deliver scalable, innovative solutions.

Customer Measurement & Analytics

Quantify the quality of your customer experiences by clearly defining outcomes, tracking performance and commercial impact.

Innovation Capability Development

Leverage our expert techniques with cross-functional capabilities to realize your visions and be a customer-centric innovation leader.


Innovation and Experience Solutions That Deliver Value

From services to team augmentation—Toptal has the right model for your business and project needs.

Full End-to-End Delivery

Advisory and Consulting

How Toptal’s End-to-End Delivery Works

Partner with Toptal to fully execute on your business and technology needs: from creating the strategy all the way through to implementation.


Define Problem

A leader from our team will work with you to understand your goals and assess your business challenges.

Develop Analysis

We’ll develop the best approach to achieve your goals and solve your business challenges.

Design Solution

We’ll deliver a clear solution and provide comprehensive advice on how to best execute and implement.

Execute Implementation

We’ll partner with your team to implement the solution proposed utilizing talent from our network.

Collaboration that works

How to Work with Toptal for Your Innovation & Experience Needs

Toptal matches you directly with global consulting leaders from our network in hours—not weeks or months.


Talk to an Innovation & Experience Consulting Lead

A leader from our team will work with you to understand your goals, business needs, and team dynamics.

Get the Perfect Solution

From full end-to-end delivery to team augmentation—choose the best model for your business and project needs.

The Right Fit, Every Time

Work with Toptal’s Innovation and Experience Consulting team on a trial basis (pay only if satisfied), ensuring that your needs are ultimately met.

Maximize your business performance with Toptal's Innovation and Experience Consulting Services

Schedule a Call


Explore Insights From the Innovation and Experience Field

Read the latest articles and resources to keep you current on emerging trends in digital innovation, customer experience, product design, UX best practices, and more.

UX Design

The Ultimate UX Guide for Designers and Organizations

This comprehensive UX guide provides helpful tips, insights, and resources for aspiring creatives, seasoned designers, and business leaders who want to understand how user experience design can strengthen their organization.
Read more
Stewart Pressney
Verified Expert in Design

Stewart is a UX designer who specializes in prototyping and web-app design. He has worked with clients such as The Clorox Company, CBRE, and Altium, and developed an award-winning design and prototyping workflow for industries including healthcare, education, and e-commerce.

Read more

Previously At

Laurence Brothers

Laurence Brothers

Verified Expert in Engineering

Laurence is Toptal’s Senior Writer for Technology and Software. A former analyst at Google and ITA Software, and researcher at Bell Communications Research and Verizon Laboratories, he now writes about how AI, VR, cloud computing, and software impact business and the future of work. Laurence has five patents for AI and internet applications.

Schedule a Call with Toptal’s Innovation and Experience Consulting Team Today


Schedule a Call with Toptal’s Innovation and Experience Consulting Team Today

Baxter McConnell

Toptal’s GM of Management Consulting

Baxter’s division provides world-class management consulting services delivered by Toptal’s global subject matter experts. Baxter’s previous experience includes leadership roles with some of the world’s largest consulting firms, where he served clients ranging from startups to Fortune 500 companies.
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See Why Clients Love Our Exceptional Service

Toptal has a proven track record of providing companies with innovative solutions, illustrating a deep understanding of a wide range of business challenges.


Countries Served


Clients Served

Our customers say Excellent4.8 out of 5 based on 1,553 reviewstrustpilot logo

Hard Earned 5 Stars

I was wonderfully surprised and delighted with my experience for a few reasons: outstanding work product from the hired consultant, clear and transparent communication throughout the process and strong, proactive support from platform representatives.

Cameron Carter

Chicago Bitcoin Project (Zarbon)

Toptal's vetting process connected me with a highly-qualified expert who was quick to respond and was instrumental in project development.

Throughout the project, Toptal was pro-active in ensuring quality customer service. The professionalism, security, and expertise far surpasses the individual contractor services and is well-worth the cost. I will be using Toptal for my next project.

Lee Watts

Founder of Earl Lee Watts

So pin-pointing to what we were looking for. Excellent service. We found the exact professional to help us with the development.

Wouldn’t know how else could we have found someone so specific. Very impressed with the service and all the support.

Lawrence Chiu

Co-Founder, Wake Hong Kong Limited


More Innovation and Experience Consulting Capabilities

Pair Toptal’s innovation and experience consultants with related competencies to tackle your business initiatives extensively.

Maximize your business performance with Toptal's Innovation and Experience Consulting Services

Schedule a Call