Rafal Dylewski
Product Manager
Location
Łódź, Poland
Toptal Member Since
June 17, 2019
Since 2005, Rafal has been designing and documenting profitable software products for corporations and startups. He is a certified technical writer and AI technical writer. He is excellent at technical writing, documentation, knowledge management, and content engineering and has a strong background in robust technical product management, IT business analysis, and technical documentation. Rafal has worked on full SDLC projects and OTS system implementations.
Rafal is available for hire
Hire RafalProject Highlights
Launching Technical Documentation System
Contributed to creating a new technical documentation system and standards.
Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations
Led product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.
Trial Master File Optimization and Corporate Wide Integration Project
Designed system enhancements to process millions of clinical trial documents in a more effective and productive way.
Expertise
AgileEnterprise Content Management (ECM)IT Business AnalysisInformation Architecture (IA)Requirements & SpecificationsTechnical DocumentationTechnical WritingWriting & EditingEducation
Master of Business Administration (MBA) Degree
Gdańsk University of Technology
Master's Degree
University of Łódź
Select Certifications
Certified AI Technical Writer
Technical Writing HQ
Certified Technical Writer
Technical Writing HQ
Work Experience
2021 - PRESENT
Technical Writer | Knowledge and Content Expert
Gartner (via Toptal)
- Worked with senior executives to create comprehensive documentation, knowledge system, and standards for all developed applications, structures, and tools.
- Created hundreds of documents of different types used by all technical teams and engineers across the organization.
- Helped facilitate knowledge management, content engineering, and information sharing inside the organization.
- Contributed to content and document migration initiatives.
2016 - PRESENT
Technical Business Analyst | Writer
Collectomate
- Worked as the head of product, specifically on the platform for office logistics and click-&-collect automation.
- Managed and was responsible for the overall solution development in the following technologies: mobile native, React Native, progressive web apps, web, IoT, hardware, and cloud.
- Successfully implemented office and retail verticals (clients like Skanska, Microsoft, PwC, Credit Agricole, and Kinnarps).
- Oversaw the full product lifecycle, backlog management, client feedback, and product roadmap.
- Engaged in business development planning, strategy, operations, and partnership management.
2017 - 2019
Technical Business Analyst | Writer
Roche
- Worked as a technical BA in an eTMF system development (IT system analysis, requirements elicitation, and documentation) employed by thousands of business users worldwide.
- Worked on multinational teams (US, UK, Germany, and Switzerland).
- Oversaw and was responsible for designing interfaces between eTMF and external systems (using technologies like TIBCO, pubdb, enterprise service bus, SharePoint, Informatica, and Oracle).
- Involved in innovative projects related to robotic process automation (UiPath and document indexing automation).
- Handled data analysis and data structure design to move information between different corporate systems.
2014 - 2015
CPO
eFAN
- Worked as a CPO and was responsible for the overall concept and implementation of a real-time communication platform for event owners and venues.
- Covered biggest events in Poland with more than 50,000 fans.
- Managed the development of a cross-technological solution—covering web, mobile, cloud, and iBeacons.
- Researched the market, created product roadmaps, and ran experiments with customers during events.
- Managed the product backlog and supervised the development teams, designers, and testers.
2011 - 2012
Proxy Product Owner
UEFA
- Working for a multinational project, developing custom ticketing and CRM solution for Euro 2012 Tournament.
- Acted as a proxy product owner and account manager for six European countries (federations participating in the tournament).
- Consulted, analyzed, and specified custom changes to the standard Ticketmaster platform; created system analysis and design specifications, using BPMN and UML models and user stories. Resulting in 1.4 million tickets sold via the platform, millions of fans, and full stadiums in all eight host cities.
- Onboarded and supported users and business stakeholders.
2009 - 2010
SAP Consultant
T-Mobile
- Acted as supplier relationship management SAP module consultant and product owner.
- Designed the changes to standardize the product based on specific company requirements.
- Created models and composed requirement documentation.
- Worked between business stakeholders, subject matter experts, and more than five software development team.
- Supported more than 40 business users in the transition stage of the project.
2007 - 2008
Business Process Consultant
PKN Orlen
- Engaged in business process optimization for the purchasing operations of the biggest oil company in Central Europe.
- Designed and modeled as-is and to-be purchasing business processes and operations, based on model-driven architecture standards (BPMN, SVBR, BMM, and UML).
- Was involved in a gap-fit analysis for an SAP system implementation.
- Took part in the concept preparation for the purchasing process automation using SAP system capabilities covering everyday business activities of more than 500 people.
- Maintained the business and system documentation.
2006 - 2006
IT System Analyst
GE Money Bank
- Modeled and designed a prototype of a web-based IT project portfolio monitoring system.
- Rolled out for more than 15 project managers, program managers, and system delivery managers in IT service delivery department of the bank.
- Acted as a proxy product owner and translated complex business requirements into a high-level design system and specifications.
- Coordinated a small team of developers.
- Maintained the documentation to meet bank SDLC standards.
Project History
Launching Technical Documentation System
Contributed to creating a new technical documentation system and standards.
There was a strong need to consolidate, structure, and manage comprehensive technical knowledge and documentation spread around the organization. New, best-class documentation was created and new standards were set up to effectively maintain and manage it.
Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations
http://collectomate.ioLed product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.
• Developed complex platform encompassing mobile, IoT, and cloud to automate store and office logistics.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project.
UEFA Euro Tournament Ticket Sales Web Platform
Developed a custom ticketing and CRM solution—ensuring that over 1.4 million tickets were sold across all 8 sports venues.
• Supported the design and analysis of digital tools to automate and support ticketing sales and operations for the biggest European sports event.
• Developed business processes and sales/CRM digital tools based on Ticketmaster technology.
• Developed business processes and sales/CRM digital tools based on Ticketmaster technology.
SAP Implementations
Successfully optimized and upgraded purchasing operations.
• Implemented SAP purchasing and SRM solutions for the biggest oil and telecom companies in Poland.
• Performed a business analysis, system analysis, and gap-fit analysis.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects.
• Performed a business analysis, system analysis, and gap-fit analysis.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects.
Trial Master File Optimization and Corporate Wide Integration Project
Designed system enhancements to process millions of clinical trial documents in a more effective and productive way.
• Implemented various interfaces between Roche systems and eTMF.
• Automated and enhanced the TMF process.
• Developed specific system interfaces and robotic process automation tools to automate document processing, reduce costs, and improved productivity.
• Automated and enhanced the TMF process.
• Developed specific system interfaces and robotic process automation tools to automate document processing, reduce costs, and improved productivity.
Education
2010 - 2012
Master of Business Administration (MBA) Degree in Business Administration
Gdańsk University of Technology - Gdańsk, Poland and Liverpool, UK
2000 - 2005
Master's Degree in IT in Business
University of Łódź - Łódź, Poland
Certifications
APRIL 2023 - PRESENT
Certified AI Technical Writer
Technical Writing HQ
SEPTEMBER 2022 - PRESENT
Certified Technical Writer
Technical Writing HQ
JANUARY 2022 - JANUARY 2025
AWS Certified Cloud Practitioner
AWS
MAY 2015 - PRESENT
Corporate Innovation Certification
Lean Startup Machine
SEPTEMBER 2014 - PRESENT
Certified UML Professional
OMG
APRIL 2014 - PRESENT
Certified Expert in Business Process Management
OMG
APRIL 2012 - PRESENT
PRINCE2® Foundation
OGC
OCTOBER 2009 - OCTOBER 2020
Project Management Professional Certification (PMP)
Project Management Institute (PMI)
MAY 2007 - PRESENT
ITIL Foundation Certification
OGC