Design Matcher - Internationally-Based Applicants
About Toptal
Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Position Description
This is a remote position.
As a Toptal Design Matcher, you will be working directly with Toptal’s clients to understand their needs, custom-match them with Designers from our talent network, and provide support during the matching process, throughout the engagement, and beyond.
We are unable to provide visa sponsorship. Resumes and communication must be submitted in English.
Responsibilities:
- Gather requirements and consult with clients to ensure needs are understood.
- Define job descriptions, talent responsibilities, and requirements.
- Search talent profiles, shortlist candidates, and send availability requests.
- Confirm talent availability, screen job applications, and select candidates.
- Introduce candidates to clients, communicating technical and cultural fit.
- Customize talent rates, adjust commitment types, and schedule engagement dates.
- Obtain feedback on talent and maintain detailed platform documentation.
- Provide advice and guidance to Designers in the network.
- Investigate disputes and collaborate cross-functionally in the resolution process.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Learn about Toptal’s history, culture, and vision.
- Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
- Shadow matching calls and learn about the matching process with your TopPal.
In the first month, expect to:
- Take on your first clients and manage their engagements with Toptal.
- Learn about supporting teams and how they contribute to the company’s success.
- Work closely with individual Designers and our talent network.
- Become proficient with Toptal’s platform.
In the first three months, expect to:
- Be a well-integrated member of the organization with positive relationships in Matching, Sales, and Talent Operations.
- Build a mature client portfolio.
- Establish direct connections with top talent in our network.
- Resolve any client-talent disputes which may arise in your client portfolio.
In the first six months, expect to:
- Become eligible to take on Toptal’s major accounts, including top-tier brands and clients.
- Understand best practices and share effective strategies with the team.
In the first year, expect to:
- Act as a subject matter expert on Design Matching.
- Continue to promote an environment of teamwork and collaboration.
- Offer insights and ways to improve the success of a Matching lifecycle based on feedback, experience, and data insights.
- Have started taking on initiatives to improve operations, establishing the needed infrastructure for scale.
- Participate in onboarding newcomers and helping them learn about best practices.
Requirements:
- 5+ years demonstrated experience successfully delivering Brand or Product projects as a Freelancer or within tech, hypergrowth, or a start-up (Top Tier); or
- 5+ years experience successfully recruiting for Design in tech, hypergrowth, or a start-up (Top Tier).
- 3+ years demonstrated experience successfully leading and synthesizing remote client discovery or stakeholder interviews.
- 3+ years demonstrated experience successfully managing international clients or running your own company.
- Ability to differentiate between Brand Design, Product Design, Marketing Design, Visual Design, etc.
- Ability to determine capabilities and deliverables required to solve client problems or achieve objectives.
- Ability to critically evaluate a design portfolio and assess talent capabilities needed based on client problems or objectives.
- Ability to seamlessly communicate across all channels including phone, Zoom, email, and Slack.
- Ability to build trust and instant rapport with clients and talent alike.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.